๐ป๐๐ ๐ฐ๐ป ๐ฉ๐๐๐๐๐๐๐ ๐ท๐๐๐๐๐๐ ๐ท๐๐๐๐๐๐๐
Welcome to episode 4! Managing expectations, human connection and learning from great leaders.
This week on the podcast, I had the pleasure of speaking with Martin Crangle, a 30-year IT veteran who recently transitioned from an IT Business Relationship Manager (BRM) to an Operations Business Partner role. The conversation was laced with lessons on adaptability, relationship-building, and professional growth.
๐ก Key Takeaways:
1๏ธโฃ Adapting to Change
Martin shared how his technical expertise in ITโincluding roles in programming, project management, and business analysisโprovided a strong foundation for his transition to BRM and, eventually, Operations.
He emphasised the importance of interpersonal skills in BRM roles and the value of resilience when stepping into unfamiliar territory.
2๏ธโฃ Lessons from the BRM Role
– Setting Clear Boundaries: Ensuring escalation points are defined at the start of projects helps balance stakeholder needs and keep initiatives on track.
– Empathy & Communication: Martin highlighted regular check-ins with stakeholders as a key practice to maintain alignment and foster trust.
– Business-Led Projects: The role of IT is to enable, not lead, project delivery, ensuring business partners take ownership.
3๏ธโฃ Volunteering as a Growth Tool
Martinโs involvement in activities like running a football team and volunteering at the SAP UK & Ireland User Group has sharpened his people skills. Martin believes strongly that volunteering provides opportunities to grow empathy, communication, and relationship-building skills essential for success in BRM roles.
4๏ธโฃ Remote Work Challenges & Insights
Covid-19 transformed how we connect, making emotional intelligence and proactive communication more critical than ever. Martin shared strategies for maintaining camaraderie and navigating emotions in a hybrid work environment.
5๏ธโฃ Career Lessons
Martinโs advice: โEnjoy the work and the people you work withโit makes all the difference.โ His career journey underscored the significance of finding fulfilment in both professional relationships and team dynamics.
๐ Looking ahead
Weโre thrilled to continue showcasing inspiring professionals like Martin who are helping to shape their organisations, while positively contributing to society. If youโd like to share your story or insights on the podcast, weโd love to hear from you. As Martin says, “helping helps the helpers!”.
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IT Business Partner Playbook โ Martin Crangle
